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Business 2000 management program, business engineering method, practical small business information, practical small business guidelines, practical small business methods, entrepreneurs, general management human resources management, financial management, production and operations management marketing and sales management, decision-making, planning process, strategic and operational planning, planning principles, company’s mission and objectives, short-, medium-, and long-term objectives environmental analysis, management audit, limited growth strategy expansion strategy retrenchment strategy, combination strategy, consolidation strategy divestment strategy, liquidation strategy, combination strategy, tactics policies, procedures, rules, management by objectives or MBO, setting objectives, action planning, evaluation of results process review, general management planning, plan of management, mission statement, organizing organizational structure, size of the work unit coordination of activities standardization of activities, specialization of activities, span of control, narrow span structure, wide span structure departmentalization by function, functional structure, divisional structure departmentalization by product or service, departmentalization by market or customer departmentalization by territory, matrix structure authority responsibility, and accountability, responsible authority unity of command principle, line position, staff position, line relationship, staff relationship, organizational design, types of environment stable environment, changing environment, turbulent environment evolution of a company’s development, phases of a company’s growth leadership task-oriented leadership style, employee-oriented leadership style, LPC rating, task-oriented managers, employee-oriented managers, situational leadership model, communication, elements of communication, types of communication, principles of communication, principles of effective listening, suggestion system, the controlling process feed-forward control, concurrent control, feedback control, managerial ethics, government regulations, industry ethical codes, individual characteristics, company’s culture, Theory Z, Type J company, Type A company, Type Z company employees, independent contractors, sub-contractors, equal employment opportunity laws, affirmative action program, contract compliance, EEOC job analysis, job descriptions, job specifications employee planning and forecasting, employee demand forecasting, employee requirements, employee supply forecasting, management replacement chart, employee record, employee recruitment and hiring, employee hiring process, job application form (11207) screening of applicants, employment interviews employee orientation and training, employee development and motivation employee compensation fringe benefits, employee performance appraisal, work safety, bookkeeping system, financial statements, financial analysis operating budget, master budget, capital expenditure budget, cash budget, tax strategies, internal control, cash control, inventory control, credit control cost accounting pricing, payroll accounting, computerized systems facility design, facility location, facility organization, design office, product design and standardization, service design and standardization process design equipment evaluation, equipment selection, plant layout equipment maintenance, equipment replacement, tool planning and control, cost estimating, production planning and control, materials requirements planning, MRP, MRP II, supply chain management, materials control, total quality management, TQM, Kaizen, Just-In-Time methodology service operations management, projects management, contracts management, basic marketing concepts, the marketing management process buying behavior marketing information systems, MIS, market research strategic marketing factors, market potential, market segmentation and targeting, geographic segmentation, demographic segmentation, psychographic segmentation behavioral segmentation, standard industrial classification system segmentation process, composite profile, market measurement and forecasting market demand assessment, market potential, sales potential, market share market segment variables, chain ratio method market-buildup method buying-power index method, target markets, market positioning, marketing strategy, strategic marketing factors, new venture strategy, growth strategy, market development strategy, market retention strategy, balancing strategy, marketing mix, product strategy, new product development, business analysis, market testing, product life cycle, branding trademark licensing, franchising, pricing strategy and objectives pricing procedure meet-the-competition pricing strategy, price-skimming strategy, trade discounts, quantity discounts, cash discounts, promotional discounts, price change management, promotional strategy and objectives promotional budget advertising, packaging, public relations, publicity, sales promotion communication message, communication mix, distribution strategy and objectives, marketing intermediaries, distribution channels, consumer channels, industrial channels, customer evaluation competition evaluation company’s position in the marketplace, direct marketing telemarketing methods, telemarketing room, telemarketers, direct mail marketing, internet website, web design, on-line marketing, search engines portals, marketing planning process, marketing plan, marketing budget marketing control consumer market, organizational market, government market business market producer market, reseller market, consumer decision-making process, trends in the marketplace, organizational decision-making process, sales planning and budgeting, sales organization, sales force recruitment and selection sales force training, personal selling, lead management time management closing techniques, types of customers, sales force compensation, design of sales territories, sale quotas, sales force management and motivation, sales performance evaluation and control