PRODUCTION AND OPERATIONS MANAGEMENT
CHECK-POINT 19: SERVICE OPERATIONS MANAGEMENT

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  1. CLASSIFICATION OF SERVICES
  2. FACILITY DESIGN, LOCATION, AND ORGANIZATION
  3. THE DESIGN OFFICE
  4. SERVICE DESIGN AND STANDARDIZATION
  5. PROCESS DESIGN
  6. COMPARISON BETWEEN A CUSTOM SERVICE AND A JOB SHOP PRODUCTION METHOD
  7. COMPARISON BETWEEN A STANDARD SERVICE AND A FLOW PRODUCTION  METHOD
  8. DIFFERENCES BETWEEN SERVICE DESIGN AND PRODUCT DESIGN
  9. TWO IMPORTANT CONSIDERATIONS IN THE SERVICE DESIGN PROCESS
10. WHAT IS A SERVICE BLUEPRINT?
11. WHAT IS A SERVICE FLOWCHART?
12. SMALL BUSINESS EXAMPLE:
SERVICE FLOWCHART 
13. EQUIPMENT EVALUATION AND SELECTION
14. PLANT AND EQUIPMENT LAYOUT
15. EQUIPMENT MAINTENANCE AND REPLACEMENT
16. TOOL CONTROL
17. COST ESTIMATING
18. WHAT ARE THE THREE BASIC TYPES OF SERVICE OPERATIONAL PLANNING?
19. OPERATIONAL PLANNING SEQUENCE IN A SERVICE ORGANIZATION
20. WHAT IS AGGREGATE PLANNING OF SERVICE OPERATIONS?
21. STRATEGIES FOR PLANNING AND CONTROL OF SERVICE OPERATIONS
22. SUPPLY CHAIN AND MATERIALS MANAGEMENT
23. TOTAL QUALITY MANAGEMENT
24. KAIZEN IN SERVICE-ORIENTED COMPANIES
25. THE JUST-IN-TIME METHODOLOGY IN SERVICE-ORIENTED COMPANIES
26. FOR SERIOUS BUSINESS OWNERS ONLY
27. THE LATEST INFORMATION ON THE INTERNET
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